Practice Manager
Mr Andy Thompson
BA (Business Management)
The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care. Andy is based at Inverkeithing Medical Centre
Administration
Karen Miller
Office Administrator
Paul Crawford
Office/IT Administrator
Clair Paterson
Office/Assistant IT Administrator
Carys Ogilvie
Office Administrator
Heather Coutts
Office Administrator
Hazel Westwater
Office Administrator
Our administration team deals with clinical data input, clinic administration, call and recall systems, referrals to secondary care, etc.
Reception
Mrs Marianne McInally
Reception Supervisor – Inverkeithing Medical Centre.
Miss Trudy Robertson
Reception/Rota Supervisor- Dalgety Bay Surgery.
Mrs Shauna Wyllie
Reception Supervisor – Dalgety Bay Surgery
Telephone 01383 413234
Marianne, Trudy, Shauna lead a team of receptionists in Inverkeithing and Dalgety Bay Surgeries.
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
Secretaries
Yasmin Shafi
Practice Secretary – Dalgety Bay: 01383 413234
Audrey Scott
Practice Secretary – Inverkeithing 01383 413234.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.